When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing / SMS / Whatsapp or Other IM Messages (if applicable): With your permission, we may send you emails / SMS / Messages about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say so.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at care@naturesblend.co.in
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, then we do store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We support the following payment options at Nature’s Blend:
Nature’s Blend’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders up to Rs. 14,999. Your existing limits will be revised once there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even after three successful delivery attempts. In the event of a COD limit breach, your order will be canceled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may be decreased to Rs. 4,999, Rs.1,499, Rs. 0 basis on order rejection percentage and can be reset to Rs.14,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Nature’s Blend reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to be borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
1) GST applicability:
(a) For a product,
(i) if the fulfillment is done on or after July 1st, 2017 and
(ii) if the order is placed before 15th November, 2018, and,
(iii) total discount percentage is more than 19% of MRP,
then GST may be collected from customers in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
(b) For a product, if the order is placed on or after 15th November 2018, the discounted prices displayed on Nature’s Blend platform shall be inclusive of all taxes, including GST.
2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example:
(i) Pickles: Max 12%
(ii) Cookies, Chocolates: Max 18%
(iii) Molasses: Max. 28%
(iv) Spices, Masalas: Max 5%
3) On and from 15th November, 2018, the discounted prices displayed on the Nature’s Blend platform shall be inclusive of all taxes.
Yes. If you return the product, the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Nature’s Blend shipping policy.
We strive to deliver products purchased from Nature’s Blend in excellent condition and in the fastest time possible. If it is your first order with Nature’s Blend, shipping may be completely free. Also, for all the subsequent purchases of Rs. 1499* or more, we will deliver the order to your doorstep free of cost. A minimal shipping charge will be applicable to all orders under Rs. 1499 based on cart items.
If the order is canceled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.
If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.
Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charges of Rs. 149 for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.
Please tap on the “Orders” section under the account menu of the website to check your order status.
You can find out if Nature’s Blend delivers to your PIN Code using the courier serviceability tool available on the cart page. Please tap on “Calculate Shipping” and enter your area PIN code in the respective field to get the required information about standard shipping and its availability. The PIN codes serviced by us are frequently updated, so if we do not deliver your PIN code today, please come back and check to see if this has changed.
All orders placed on Nature’s Blend are dispatched through other courier partners such as Blue Dart, Delhivery, Lalamove, DHL, We Fast, Spot On etc. A tracking number is provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time. Updates will be provided via E-mails and SMS frequently.
Surely, you can change your order’s shipping address before we’ve shipped it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.
Kindly reach out to us for pilferage / leakage / tempering within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:
You may not be liable for a refund if he/she falls in any of the scenarios stated below:
No. We do not deliver products outside India as of now, but will be there soon. Customs and International Shipping will be applicable.
After placing an order, in case you want to cancel your order, you can easily do so until it has not been shipped and is in our warehouse. Any amount already paid by you will be refunded back. Contact our support team via phone, Whatsapp or social media accounts to help you with this process as swiftly as possible. Alternatively, raising a ticket through our contact form will get faster results.
If you selected COD during your ordering time, there will be no amount to refund as you have not paid for the order. For the payments made using Debit card, Credit card, Wallets or by Net Banking, you’ll get a refund either in your naturesblend.co.in account immediately after you canceled your order or through cheque. If you’ve made the payment using Net Banking, Credit Card or Debit Card and want to get the refund back in your bank account, then please contact our customer care team. Refunds, if approved, will be processed within 7-12 business days.
After the refund has been initiated by Nature’s Blend as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
NEFT – 1 to 3 business days post refund initiation
Nature’s Blend Credit – Instant
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
PhonePe wallet –Instant
Please note, Nature’s Blend initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Nature’s Blend warehouse. In case of any refund discrepancies, Nature’s Blend may at its sole discretion, request you to share with us a screenshot of your bank statement. Get in touch with us via our contact form. Alternatively, look for the order support contact information provided in your order receipt email. Allow us reasonable time to track the order status and thereby cancel it for you.
Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must be unopened and in its original condition. Contact our customer services department to get a free shipping label.
If our products arrive damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything is unclear or you have more questions feel free to contact our customer support team
For refunds taken into a Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated. For refunds taken into wallets, your refund will reflect instantly. For refunds to source accounts (that is Credit Card, Debit Card and Net banking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
After the refund has been initiated by Nature’s Blend as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
Please note, Nature’s Blend initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, Nature’s Blend may at its sole discretion, request you to share with us a screenshot of your bank statement.
No. Currently we do not offer such service. For returning products, you are required to self-ship them back to us. Our customer care will help you with the labels and shipping address.
You can self-ship the return item via any reliable courier partner. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via various Contact us options available on the website. The courier bill/receipt should satisfy the following conditions for successful processing:
This is subject to your returns being inspected and successfully processed upon receipt at our end.
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to any other address as the package would not be acceptable then.
Nature’s Blend Shop: H20 APMC Market 1, Phase II, Sector 19, Vashi Navi Mumbai 400703, India, Phone: +91-9137664756
This may have happened, if the item you returned is used, damaged or labels are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Nature’s Blend assumes no liability in this regard. For more details, please call our customer care.
This may have happened, if the item you have returned is used, damaged or its labels/packaging materials are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Nature’s Blend assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.
Thank you for visiting this website Naturesblend.co.in . Please read the terms and conditions before accessing this website. We operate this site for promoting and selling the products and services supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions, so please continue to review the terms of use whenever accessing or using this site. If at any time you do not wish to accept these conditions, then you may not use this site.
We reserve the right to revise these Terms and Conditions from time to time as explained further. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions please do not order from Nature’s Blend.
To order from Nature’s Blend, you must register with us. This is referred to as ‘set up an account’ throughout our website and literature. However, this is not a credit account; payment will be required upon delivery of goods. This account can be set up by following the instructions on the website:
When you register to use the website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you also change your password immediately through the my account section of the website.
If Nature’s Blend team has reason to believe that there is likely to be a breach of security or misuse of the Nature’s Blend website, we may require you to change your password or we may suspend or cancel your account.
You must ensure that Nature’s Blend is provided with accurate personal information, contact nos. and delivery address. You must update us with any changes to these details within the deadlines specified on the website. As of now, Nature’s Blend accepts Cash on Delivery, Internet Banking, Wallet transactions, and Debit and Credit Cards.
It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or services to access the website.
Although Nature’s Blend aims to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault-free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply.
Nature’s Blend may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel your registration with us at any time by informing us in writing. If you do so, you must stop using Nature’s Blend services.
The suspension or cancellation of your registration shall not affect your and/or our rights or liabilities accrued to the date of suspension or cancellation or any orders submitted by you before we received notice of your cancellation, and you will continue to be bound by such orders.
These Terms and Conditions shall be governed by and construed in accordance with Indian laws. The legal courts will have non-exclusive jurisdiction over any disputes arising under or in relation to these Terms and Conditions
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
The provisions of the contracts are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that contractual relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from that Act).
We may update these Terms and Conditions from time to time by posting the updated Terms and Conditions on our website in place of these. The changes will apply to the use of the Nature’s Blend website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from Nature’s Blend or use the Nature’s Blend website. If you continue to use the Nature’s Blend website after the date on which the change comes into effect, your use of the Nature’s Blend website indicates your agreement to be bound by the new Terms and Conditions.
While we work to ensure that product information is correct, on occasion, manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our website. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer.
We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
All material provided on the website, blog and social media channels is for informational and educational purposes only and is not to be construed as medical advice or instruction. No action should be taken solely on the content of the website, blog or any of the social media channels of Nature’s Blend. Contact your Physician or a qualified Health Professional on any matters regarding your health and well-being or any opinions expressed on the webpage, blog or social media channels of Nature’s Blend.
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(A Division of Thakker Mercantile Private Limited)
H20 APMC Market 1,
Phase II, Masala Market,
Sector 19, Vashi,
Navi Mumbai 400703, India
GSTIN: 27AACCT1557E1ZH
FSSAI (S): 11519017000005
FSSAI(C): 10014022002851
CIN: U51909MH2003PTC142844
(A Division of Thakker Mercantile Private Limited)
H20 APMC Market 1,
Phase II, Masala Market,
Sector 19, Vashi,
Navi Mumbai 400703, India
GSTIN: 27AACCT1557E1ZH
FSSAI (S): 11519017000005
FSSAI(C): 10014022002851
CIN: U51909MH2003PTC142844